Based on the trends we saw in 2022, here are the digital strategies to consider implementing in 2023
Based on the trends we saw
in 2022, here are the digital strategies to consider implementing in 2023
Based on the trends we saw in 2022, here are the digital strategies to consider implementing in 2023.
1. Use videos on social media
2. Focus on the user experience
3. Ensure your website is mobile-responsive
4. Update your website
5. Incorporate tools for digital sales enablement
6. Create self-service options
7. Try account-based marketing
1. USE VIDEO ON SOCIAL MEDIA
With 68% of consumers wanting to engage with image-based content, and 50% wanting to engage with video content, it might be time for you to switch things up this New Year.
We’ve seen vast shifts in the social media landscape this past year. With TikTok and Instagram Reels dominating the social scene, videos are likely to continue being the most popular form of content on social media in 2023. 72% of customers said they would rather learn about a product or service by way of video.
2. FOCUS ON THE USER EXPERIENCE
According to Google, users show they prefer sites with a great page experience. By prioritizing user experience (UX) visitors are more likely to stay engaged on your website rather than on your competitors. To help businesses measure the user experience of their website, Google rolled out a new set of metrics not too long ago called “Core Web Vitals” that help measure website speed, responsiveness, and visual stability.
Here are a few other UX design trends and best practices to consider in 2023.
3. ENSURE YOUR WEBSITE IS MOBILE-RESPONSIVE
In 2022, approximately 6.6 billion users had smartphones phones. We cannot stress enough how important it is to ensure your website is mobile-optimized. It’ll not only create a great user experience for visitors, but it’ll help with search rankings based on Google’s new “Core Web Vitals” too.
Download our Responsive Website Design e-book for more information on mobile optimization.
4. UPDATE YOUR WEBSITE
Don’t start the new year with an outdated or underperforming website. It takes .05 seconds for users to form an opinion about your website, so if your site has a poor user experience, isn’t mobile-optimized, has a high load time, is outdated, or isn’t being found on Google, then it may be time for a redesign.
5. INCORPORATE TOOLS FOR DIGITAL SALES ENABLEMENT
Today’s consumers are all about instant solutions. And with more than 5 billion internet users worldwide, consumers are expecting everything to be handled online. In 2023 try incorporating a few digital strategies and tools that make it easy for your contacts to conveniently engage with your sales team on their own terms.
Chatbots: Chatbots allow visitors to open live online chat conversations with business representatives on the company website. Businesses can provide support, ask qualifying lead questions, and even convert leads all through a live online chatbot, like Drift.
Video prospecting: Use video prospecting to help stand out amongst competitors and humanize the sales process by putting a face to the name. Personalize your message and include a call to action to have them schedule a meeting with you.
Pre-recorded demos: Save time in your sales process by pre-recording your product demos. You’ll provide a great user experience where viewers can stop, pause, and rewatch the demo when it’s convenient for them.
Appointment and scheduling tools: Use appointment scheduling tools like Calendly to automatically and accurately schedule meetings with leads right on the spot.
Online transactions and e-signatures: Utilize online transactions and e-signature tools like DocuSign to provide a convenient and fast turnaround on purchases.
6. CREATE SELF-SERVICE OPTIONS:
Again, people today want instant gratification. Create a great customer experience by providing resources and answering questions while customers and prospects are engaged.
Knowledge base: Instead of waiting for support to reach back out hours (or even days) later to answer your consumers’ questions, create a knowledge base with the answers to commonly asked questions. Your knowledge base should include examples, pictures, explanations, links to additional resources, etc.
Training videos: Create a library of how-to videos to help with customer onboarding and product education. HubSpot Academy is a great example.
7. TRY ACCOUNT-BASED MARKETING
A new digital strategy method to consider in 2023 is account-based marketing (ABM). ABM is a personalized, strategic marketing strategy where key business accounts are marketed directly. 94% of B2B marketers are already zoning in on account-based marketing (ABM) strategies.
Here’s some more information on how to incorporate account-based marketing into your digital strategy.
Additional information:
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